1. Return Eligibility

To be considered for a return, an item should be in its original condition, unworn, unwashed, undamaged, and with its original tags and packaging where applicable. Proof of purchase or an order number is required.

Please contact us within 30 days of delivery. Items that have been worn, washed, altered, damaged after delivery, or returned without prior communication may not qualify for a return, subject to applicable consumer protection laws.

2. Personalized and Customized NFL Jerseys

If an NFL jersey has been personalized or customized, please contact us before placing your order if you have questions about the customization. Customized items may be subject to different return conditions where permitted by applicable law.

Nothing in this policy excludes remedies that cannot legally be excluded, including rights relating to defective, incorrectly supplied, or misdescribed products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email jerseyprocare@hotmail.com as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs of the item and packaging where relevant.

We will review the information and explain the available resolution, which may include a replacement, refund, or another remedy required by applicable law.

4. How to Request a Return

• Email jerseyprocare@hotmail.com with your order number.
• Explain why you would like to return the NFL jersey.
• Provide photographs if the item is damaged or incorrect.
• Wait for our response and return instructions before shipping the item.
• Keep your shipping receipt and tracking information until the request is resolved.

Please do not send a return to an address that has not been confirmed by our customer service team.

5. Return Shipping Costs

If you are returning an item because you changed your mind or selected the wrong size, you may be responsible for return shipping costs, where permitted by law and subject to the instructions provided by our team.

If an item is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, we will address return shipping costs in accordance with the applicable requirements.

6. Refunds

Once a returned item has been received and assessed, we will notify you of the return decision. Approved refunds will be issued to the original payment method where possible, subject to payment provider procedures.

The time required for a refund to appear in your account may depend on your bank or payment provider. We do not guarantee a specific posting date.

Any shipping fees, taxes, or other charges will be handled in accordance with the original order terms and applicable consumer protection laws.

7. Exchanges

If you need a different size or item, contact us to ask whether an exchange is available. Exchange availability depends on stock and the circumstances of your request. Do not send an item back before receiving instructions.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible and include your order number. We cannot guarantee cancellation after an order has entered processing or shipping. Any eligible refund will be handled under the applicable order terms and law.

9. Contact Us

For return, refund, exchange, or order questions, contact Elite Fan Jersey using the details below.